SHIPPING POLICY

General Overview

This Shipping Policy governs all order processing, packaging, shipping, and delivery services for purchases made on our official website. It applies to our full product lineup, including facial efficacy essences, acid exfoliation and cleansing skincare products, moisturizing creams and repair lotions, hair care items, color cosmetics, and all supporting peripherals and promotional gifts. We implement unified, standardized global shipping rules for all customers worldwide to ensure consistent, reliable, and transparent logistics services across all regions.

Free Shipping Service

We provide 100% free worldwide shipping for all orders placed on our platform. There are no minimum order requirements, no hidden delivery fees, no handling charges, and no additional logistics costs for any purchase. All products qualify for this free shipping benefit, allowing global customers to shop without extra logistics expenses and enjoy a cost-effective shopping experience.

Order Processing Time

All orders undergo systematic verification, product inspection, and standard packaging procedures before shipment. Our standard processing window for all confirmed orders is 1 to 3 working days. During peak seasons, promotional events, or system maintenance periods, order processing may experience slight delays, but we will always arrange shipment as promptly as possible to guarantee efficient order fulfillment.
Every product is carefully inspected for quality, integrity, and packaging condition before dispatch to ensure customers receive intact and qualified products. We adhere to strict packaging standards to prevent damage, leakage, or loss during international transportation.

Global Delivery Timeframe

We adopt a unified global delivery standard for all international destinations. The estimated universal delivery time is 6 to 12 working days for all regions worldwide. This delivery cycle applies equally to all domestic and international orders with no differentiated regional standards.
The delivery timeframe is an estimated reference based on regular logistics operations. Actual delivery speed may be slightly affected by objective factors including customs clearance procedures, local logistics efficiency, weather conditions, and regional policy adjustments. We maintain stable logistics cooperation channels to minimize delivery fluctuations and ensure predictable shipping progress for every order.

Shipping Coverage & Restrictions

Our shipping service covers most mainstream global regions and supports cross-border delivery for users worldwide. We strictly comply with international shipping specifications and transportation standards for beauty and personal care products to ensure safe and compliant cross-border transportation. Customers are solely responsible for ensuring that the products ordered can be legally imported and received in their local regions.
We do not provide expedited shipping services. All orders will be delivered in accordance with the unified standard shipping cycle, ensuring equal and fair logistics service for every global customer.

Order Tracking & Logistics Support

Once your order is dispatched, you will be available to track your shipping status and logistics progress through the official order query channel on our website. We keep the logistics status updated in real time to help customers grasp the latest delivery progress. For any logistics exceptions, delayed delivery inquiries, or shipping-related issues, our customer service team will provide professional follow-up support and solutions.

Currency Standard

Consistent with all platform transactions, all shipping service-related settlements on our website follow the unified USD currency standard. All freight-related rules and service standards are globally unified to ensure standardized and transparent service experience for cross-border users.

Policy Updates

We reserve the right to revise, adjust, and update this Shipping Policy according to business development, logistics service upgrades, and platform operational needs. The latest policy version will be officially published and displayed on our website, and it will take effect immediately upon release. Continued use of our website and shopping services indicates your acceptance of the updated shipping terms.

Contact Us

If you have any questions regarding shipping rules, order processing status, delivery time, logistics tracking, or other shipping-related concerns, please reach out to our support team via the official Contact Us page. All official contact information and email addresses are available on the Contact Us page for your inquiries and assistance.

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